Frequently Asked Questions

Q: How long will the meat last after thawed?

A: Dogs digestive systems are different than humans. Dog's stomachs have a very high level of acid, which does not allow bacteria to flourish. Their raw food will last longer in the fridge than meat for human consumption. That being said, it is recommended that you only thaw one package at a time, and wait until you are one or two meals away from finishing a package before you begin to thaw a new one.

Q: What is the best way to thaw?

A: The same way you thaw the frozen meat consumed by humans however it is recommended that you place the package in a bowl to capture any liquids (if the product is in soft packaging).

Q: What are the benefits of raw food?

A: Feeding a raw dog food diet has many notable benefits…
- Firmer stools
- Improved digestion
- Healthier skin and coat
- Reduced allergy symptoms
- Better weight management
- Reduced shedding
- Better smelling breath
- Less “doggy” smell
- Reduced vet bills: there have been many reports of improved health when chronically ill pets were switched from a commercial product to a raw dog food, less teeth cleaning, less allergy related visits

But most importantly, we believe this type of diet provides for a longer and better quality of life.

Q: How much do I feed my dog?

A: Please see the manufacturers feeding instructions on this site

Q: How long after I place an order will my order arrive?

A: Deliveries occur Wednesday afternoons / early evening. If there is a chance you will not be home to receive the delivery, please leave a cooler at the front door that we can place your product in. Orders for Wednesday delivery must be received by Friday @ 5 pm.

Q: How much is delivery?

A: Delivery within the designated delivery area of 6 miles from our store location @ Gerrard and Leslie is $7.50 per delivery. (We thought about offering “Free” delivery, but that only means the price of the product itself would be inflated to accommodate, and because our philosophy is to keep costs manageable, we wanted to offer product for pick up as well without the hidden cost of delivery.)

Q: What is your delivery area?

A: Generally speaking, our delivery area is currently 6 miles from our store location @ Gerrard and Leslie. If you select the delivery option on our website, you will receive a prompt. If you are outside our delivery area, please give us a call – we will try and accommodate your request if at all possible.

Q: What are the store hours?

A: Our brick and mortar location is open:
Tuesday: 3 to 7
Wednesday to Friday: 12 to 7
Saturday: 10 to 6
Sunday: 1 to 5
(Closed Mondays)

Q: Can my small dog tolerate raw food?

A: Absolutely, although because there are ground bones in the food, some brands may have a choice specifically for small dogs where the bone has been “extra” ground.

Q: Can my puppy eat raw food?

A: Absolutely. Many breeders have already begun to feed the puppy raw before you get it.

Q: What is the procedure to introduce the raw food diet to my dog or changing my dog’s diet?

A: The introduction of raw food diet or any change of diet is an individual choice, as is how you go about it. You need to apply common sense to the knowledge of your dog: if they have a sensitive stomach or you are not sure, error on the side of caution. That being said, there are a number of ways that the switch can be done. Conservative approach: Mix increasing amounts of new food with decreasing amounts of old food over a one week period. Aggressive approach for switch to raw: Introduce the raw / new food and stop the processed foods immediately. Middle of the road approach: Fast your dog for one day, then begin raw feeding.

Q: I have 2 large (80 lb.) dogs. Is the raw food supposed to be given with other food? How much would each dog require daily?

A: The raw food diet can be fed “meat only”, however, for dogs, many people choose to supplement the meat only raw food with a pre-mixed blend of vegetables / fruit and vegetables, and / or their own vitamins, vegetables or rice, or other nutritional supplements. It comes down to a personal choice and paying attention to what seems to be working for your pet. We recommend you do your own research to determine the best diet for your dogs. In regards to the daily amount, please refer to feeding instructions by manufacturer

Q: Are raw chicken bones dangerous for my dog?

A: Bones are dangerous for dogs only after having been cooked. The cooking process turns bones brittle and dry. If a dog eats cooked bones, the bones can split and cause serious damage to your dog's throat and stomach. Uncooked bones are softer and will not splinter when eaten. Please always watch your dogs while eating bones, and remove to re-treat at a later time or throw away.

Q: When people eat raw chicken, we can contract salmonella. Will my dog get salmonella from eating your raw chicken?

A: Before dogs were domesticated, all they ate were raw foods. Dog's stomachs have a very high level of acid, which does not allow bacteria to flourish. Therefore, any salmonella that maybe in the raw patties or nuggets will be counteracted by the acid. Various brands of kibble have been tested and have been shown to contain salmonella, so your dog has probably already been ingesting the bacteria anyways. It is very important to remember that while dogs are not susceptible to salmonella, you are still handling raw chicken meat, and precautions should be taken to protect yourself and your family.

Q: Why should I change my dog`s diet from kibble to Raw Food?

A: For many years now, experts have been saying that processed, fatty foods are not good for human consumption because the foods don`t provide the necessary nutrients and have too much fat and sodium. So why should that be any different for dogs? Although dogs have been domesticated for thousands of years, they are still carnivores, and have stomachs formulated to process raw meat. Kibble and canned dog foods are all processed and provide dogs with less nutrients, proteins and more fat then they need. We encourage you to do your own research - the internet is full of excellent information and resources by doing a ``Raw Food Diet - Dogs`` search.

Q: My dog`s stool is white. He is also pooping less. Is this normal?

A: Yes. The dog is metabolizing and his body is using most of the food he is ingesting, therefore leaving him with less waste to expel. The ground bones in the patties and nuggets will also turn the stool white.

Q: Will my dog will become vicious and aggressive if I start feeding him raw meat?

A: No. There has been no causal link between eating raw food and a change in the aggression of dogs. Domesticated dogs were eating raw food for many years before kibble was invented in the early 20th century. Humans eat raw meat in their diets (e.g.: sushi and steak tartar) and we don`t become vicious or aggressive. A raw food diet, the way nature intended dogs to be fed will add to the animals overall health, both physical and mental.